Privacy Policy

1. Introduction

Elite Luxz Events L.L.C. ("Elite Luxz Events," "we," "us," or "our") is committed to protecting the privacy of every person who visits our website at www.eliteluxzevents.com (the "Site").

This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your personal information. It applies to all visitors, users, and clients who interact with the Site in any capacity.

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of the Site.

This Privacy Policy should be read alongside our Terms and Conditions, which are incorporated by reference.

2. Information We Collect

We collect information in two ways: information you provide to us directly, and information collected automatically when you use the Site.

‍2a. Information You Provide Directly

‍Inquiry and Contact Form Submissions. When you submit an inquiry through the Site, we collect the information you provide, which may include your full name, email address, phone number, preferred contact method, event type, event date, event location, estimated guest count, investment range, design preferences, and any additional details you share in open-text fields.

Consultation Booking. If you schedule a consultation through our Calendly integration, Calendly collects your name, email address, and any other details required to complete the booking. Please refer to Calendly's Privacy Policy for information on how they handle your data.

Newsletter Signup. If you subscribe to The Luxz List, we collect your email address for the purpose of sending you updates, event inspiration, and brand communications.

Direct Communications. If you contact us by email, phone, or through social media, we may retain records of that communication, including your contact details and the content of your message.

Job Applications. If you submit an application through our Join the Team page, we collect your name, contact information, location, availability, work experience, and any other information you include in your application.

‍2b. Information Collected Automatically

‍When you visit the Site, certain information is collected automatically through cookies, tracking technologies, and third-party analytics tools. This may include:

Your IP address and approximate geographic location. Browser type and version. Device type and operating system. Pages visited and time spent on each page. Referring URLs (the page you visited before arriving at the Site). Click patterns and scroll behavior. Session duration and frequency of visits.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate, improve, and analyze the performance of the Site. A cookie is a small text file placed on your device when you visit a website.

‍Types of Cookies We Use

‍Strictly Necessary Cookies. These cookies are required for the Site to function. They enable core features such as page navigation and form submissions. The Site cannot function properly without them. These cookies do not collect personal information and cannot be disabled without affecting site functionality.

Analytics Cookies. We use analytics cookies to understand how visitors interact with the Site. This includes which pages are visited most frequently, how long users stay on each page, and where users navigate to and from. This information is used in aggregate form to improve the Site experience.

Behavioral and Heatmap Cookies. We use Microsoft Clarity to record anonymized session replays and heatmaps, which show us how users interact with specific elements of the Site. This helps us identify usability issues and improve the design and layout of the Site. Microsoft Clarity may collect mouse movements, clicks, and scroll behavior. It does not collect personally identifiable information in its heatmap or session replay functionality.

Third-Party Cookies. Third-party services integrated with the Site, including Google Analytics, Microsoft Clarity, and Calendly, may set their own cookies on your device. These cookies are governed by the respective third parties' privacy policies.

‍Managing Your Cookie Preferences

‍You may control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the Site.

You may also opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-On, available at tools.google.com/dlpage/gaoptout.

You may opt out of Microsoft Clarity data collection by visiting Microsoft's privacy settings at privacy.microsoft.com.

A cookie consent banner is displayed to new visitors, allowing you to accept or manage cookie preferences before analytics tracking begins.

4. Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to collect and analyze information about how visitors use the Site. Google Analytics uses cookies to collect data including your IP address, browser type, pages visited, time on site, and traffic source.

Google processes this data on our behalf. We have enabled IP anonymization in our Google Analytics configuration, which means your full IP address is not stored.

Google may use this data in accordance with its own privacy policy, available at policies.google.com/privacy.

We use Google Analytics data solely to understand Site performance and improve the user experience. We do not use it to identify individual users or combine it with personally identifiable information.

To opt out of Google Analytics across all websites, visit tools.google.com/dlpage/gaoptout.

5. Microsoft Clarity

We use Microsoft Clarity, a behavioral analytics service provided by Microsoft Corporation, to understand how users interact with the Site through session recordings, heatmaps, and click tracking.

Microsoft Clarity may collect information including mouse movements, clicks, scrolling behavior, and page interactions. This data is anonymized and used solely to improve the design and usability of the Site.

Microsoft processes this data in accordance with its own privacy policy, available at privacy.microsoft.com.

We do not use Microsoft Clarity to collect personally identifiable information, and we do not combine Clarity data with the information you submit through our forms.

To opt out of Microsoft Clarity data collection, visit privacy.microsoft.com.

6. How We Use Your Information

We use the information we collect for the following purposes:

To respond to inquiries and service requests. Information submitted through the inquiry form is used solely to evaluate your event request, respond to your questions, and determine whether your occasion aligns with our availability and services.

To schedule and manage consultations. Booking information is used to confirm and manage your consultation appointment.

To send communications you have requested. If you have signed up for The Luxz List, we use your email address to deliver newsletters and updates. You may unsubscribe at any time.

To improve the Site. Analytics data collected through Google Analytics and Microsoft Clarity is used to understand how visitors use the Site and to make improvements to its design, content, and functionality.

To evaluate job applications. Application information is used solely to assess your suitability for available roles with Elite Luxz Events.

To comply with legal obligations. We may use or disclose your information where required by applicable law, regulation, or legal process.

To protect our rights and the Site. We may use information to detect and prevent fraudulent, abusive, or unauthorized use of the Site.

We do not sell your personal information. We do not use your information for automated decision-making or profiling. We do not use your inquiry or client information for any purpose other than evaluating and fulfilling your service request.

7. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We share information only in the following limited circumstances:

Service Providers. We work with a small number of trusted third-party service providers who assist us in operating the Site and delivering our services. These providers are authorized to use your information only as necessary to perform services on our behalf and are required to maintain its confidentiality. Current service providers include Calendly (consultation scheduling) and the platform hosting The Luxz List newsletter.

Analytics Providers. Google Analytics and Microsoft Clarity receive anonymized usage data as described in Sections 4 and 5 of this Policy. Neither provider receives your inquiry form data or personally identifiable contact information.

Merchandise Fulfillment. Merchandise is fulfilled through Zazzle. When you click through to Zazzle from our Site to make a purchase, your transaction is completed on Zazzle's platform and governed by Zazzle's Privacy Policy. Elite Luxz Events does not receive or store your payment information or Zazzle order details.

Legal Requirements. We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Elite Luxz Events, our clients, or the public.

Business Transfers. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change through a prominent notice on the Site.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.

Inquiry submissions are retained for the duration of the client relationship and for a reasonable period thereafter for business records purposes.

Analytics data collected through Google Analytics is retained according to Google's default retention settings. We have configured our Google Analytics account to use a 14-month data retention period.

Newsletter subscriber data is retained until you unsubscribe, at which point your email address is removed from our mailing list within a reasonable timeframe.

Job application data is retained for up to 12 months following the submission date, after which it is securely deleted unless an employment relationship has commenced.

When personal information is no longer required, we take reasonable steps to securely delete or anonymize it.

9. Data Security

We take reasonable and appropriate technical and organizational measures to protect the personal information we hold against unauthorized access, disclosure, alteration, and destruction.

These measures include the use of secure HTTPS encryption on the Site, access controls limiting who within our organization can access personal information, and due diligence in selecting third-party service providers who maintain appropriate security standards.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your information. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at info@eliteluxzevents.com.

We do not store payment card information. All purchases are processed through Zazzle, which maintains its own security standards for payment data.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. California residents have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

The Right to Know. You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it is used, and the third parties with whom it is shared.

The Right to Delete. You have the right to request that we delete personal information we have collected from you, subject to certain exceptions required by law.

The Right to Correct. You have the right to request that we correct inaccurate personal information we hold about you.

The Right to Opt Out of Sale or Sharing. We do not sell or share personal information for cross-context behavioral advertising. This right is therefore not currently applicable, but we will honor any opt-out request received.

The Right to Non-Discrimination. We will not discriminate against you for exercising any of your privacy rights. Exercising your rights will not affect your ability to receive our services.

How to Submit a Request. To exercise any of the rights listed above, please contact us at info@eliteluxzevents.com with the subject line "Privacy Request." We will respond to verified requests within 45 days as required by the CCPA and CPRA. We may need to verify your identity before processing your request.

If you are located outside of California, you may have additional rights under applicable law in your jurisdiction. Please contact us to discuss your specific situation.

11. Children's Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided personal information to us, please contact us at info@eliteluxzevents.com and we will take prompt steps to delete such information from our records.

If you are between the ages of 13 and 18, please review this Privacy Policy with a parent or guardian before submitting any personal information through the Site.

12. Third-Party Links

The Site contains links to third-party websites and platforms, including Zazzle, Calendly, Instagram, and Google. This Privacy Policy applies only to the Site operated by Elite Luxz Events L.L.C.

We are not responsible for the privacy practices of any third-party platform. We encourage you to review the privacy policies of any third-party site you visit through a link on our Site before submitting personal information.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. In the case of significant changes affecting your rights, we will make reasonable efforts to notify you, which may include a notice on the Site or an email to subscribers.

Your continued use of the Site following any update to this Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.

14. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us.